FAQ

Questions

Answers

How can I buy multiple items from your shop?

You can click on the ‘Add to Basket’ tab for each item you want to buy from our shop and then pay all together once you finished shopping.

What Types Of Payment Do You Accept?

We accept all forms of major credit and debit cards including Mastercard credit and debit cards, Maestro, Visa credit and debit cards, American Express, Visa Electron, Visa Purchasing, and Paypal credit as alternative payment methods.

All your transactions are processed through Paypal’s secure servers. We do not hold any of your card information.

I don’t feel safe using my credit card details on every website, how can I order?

We understand the web can be a scary place when it comes to credit card fraud, that’s why all our payments are processed through Paypal, which we do not store or keep your credit card information with us, which makes it even safer.

I have paid for the order but it still hasn’t arrived?

Each jacket is handcrafted and made from fresh leather. As some of our jackets is made upon order, they ship in 5 working days. Please allow slightly longer during the busy festive period.

If it’s been longer than that, please drop it up as an email to prideleathers20@gmail.com and we will track it down for you.

What if I have a problem placing my order online or I’m not sure it’s gone through?

If you receive acknowledgment and confirmation emails then your order has gone through okay. If you have not had an email, go to the “My Account” section of the website and click on Order History. If your order doesn’t appear on the list, you would need to place it again. If you’re not sure or need some help, please contact us.

Can I amend or cancel an order once I’ve placed it?

Yes, You can cancel your order within 1 hours of placing it, as our team begins processing orders automatically after this period. If you need to make changes or cancel, please contact us immediately. Once the 2-hour window has passed, we may not be able to accommodate changes since work on your order will have already started.

Can I place an order online and pick it up?

Unfortunately, we do not currently offer collections. However, we hope to start this service for our UK customers very soon.

Do I have to sign for the delivery when it arrives?

Yes, the signature would be required on delivery for safety and record-keeping purposes.

What happens if there is nobody in when my parcel is delivered?

We mostly use DHL as our courier. If no one is home when the delivery arrives, they will leave a card asking you to collect your parcel from their local depot or arrange redelivery. If your order is sent via Royal Mail and you’re not home to receive it, they will leave a card asking you to collect it from your local post office or sorting office. You can also arrange a redelivery at your convenience.

What is your refund policy?

We will refund the purchase price of the returned goods. However, the delivery charges will not be refunded, unless there was a mistake made by us. Refunds will be processed within 2-4 days after the goods are received and credited directly through the original funding source only.

I have ordered the wrong size. Can I return it for a different size?

Of course! We can certainly replace that for you. Please note that in case of the wrong size is ordered, the buyer is liable for return charges.

How do I track my jacket?

You can track your order by logging into your account and going to My Orders. Or just email us with your order number, name, and address to prideleathers20@gmail.com and our customer satisfaction team will get in touch with you within 24 hours with details.

What quality is the leather?

We only use 100% Grade A real leather made from calfskin & lambskin leather in most of our jackets. We also use Nubuck and cowhide. For Faux leather jackets, we use High-Quality durable leather.